Legal
Frequently Asked Questions
Last updated: August 2026
Answers to common questions about our independent software support services. Can't find what you're looking for? Call 1-888-620-1908 or email Cybersecurity@cybersecurity.tech.
Are you affiliated with any printer, email or antivirus brand? +
No. Global IT Solution is an independent software service provider with no tie-up, authorisation or endorsement from any brand or manufacturer. This independence means our advice is chosen for your setup, not a vendor's catalogue. Brand names mentioned on this site are used for reference only.
What services do you provide? +
We provide software support for printers (driver installation, network and queue configuration, firmware updates, troubleshooting), email (mailbox setup, migration, sync and deliverability issues) and virus security (malware removal, antivirus installation and security hardening), as well as related IT consulting services.
How does remote support work? +
Contact us by phone at 1-888-620-1908 or through our contact form. After understanding your issue and agreeing scope and pricing, a technician connects to your device with your explicit permission using secure remote-access tools. You can watch everything we do and end the session at any time.
Which printer brands do you support? +
Our technicians support software for all major printer brands — including HP, Canon, Epson, Brother, Samsung, Lexmark and others — entirely as an independent third party, not as an authorised service centre.
Do you support both Windows and Mac? +
Yes. We provide software support across Windows, macOS and common mobile platforms for printer, email and security issues.
Is my data safe during a support session? +
Yes. Remote sessions happen only with your consent, you can see every action, and sessions are not recorded. We never access personal files unless required for the agreed fix, and we never retain your passwords. We recommend backing up important data before any service.
How much do your services cost? +
Pricing depends on the issue's complexity. We always quote the scope and cost before starting paid work — there are no hidden charges. Contact us for a free initial assessment.
What if the issue isn't resolved? +
If the agreed issue cannot be resolved, refunds are assessed case by case as described in our Terms and Conditions. Diagnostic fees may apply where the service was fully delivered.
Do you offer ongoing support plans? +
Yes. We offer ongoing protection plans covering antivirus maintenance, printer software upkeep and priority support for homes and small businesses. Ask our team for current plan options.
How can I contact you? +
Call us at 1-888-620-1908, email Cybersecurity@cybersecurity.tech, or use the contact form on our website. Our head office is at Bahu Bazar, Ranchi, Jharkhand, India – 834001.
Questions?
If you have any questions about this page, contact us:
- 1-888-620-1908
- Cybersecurity@cybersecurity.tech
- Bahu Bazar, Ranchi, Jharkhand, India - 834001
Questions?
If you have any questions about this page, contact us:
- 1-888-620-1908
- Cybersecurity@cybersecurity.tech
- Bahu Bazar, Ranchi, Jharkhand, India - 834001
Disclaimer: Global IT Solution is an independent software service provider. We are not affiliated with, endorsed by, sponsored by or tied up with any brand or manufacturer. All brand names, trademarks and logos are the property of their respective owners and are used for reference only.
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